Pucky

Yes. All products sold at Peony Neoma are 100% authentic and official.

We do not sell or entertain requests for counterfeit cosmetics, blind boxes, or dupe

No cancellations, refunds, or returns once an order is placed or delivered.Please check product details carefully before ordering.

Most Instock orders are dispatched within 1–4 business days (Sundays & public holidays excluded).

All prices already include international shipping, customs, and import charges. You only pay the product price + domestic shipping if your order is below ₹6500, nothing extra.

If you receive a damaged product or notice that items are missing from your order, please contact our customer support team within 12 hours of order delivery, with your order number and proper unboxing videos and photos of the damage or missing items. We'll work with you to resolve the issue promptly.

Delivery times vary based on your location:

3-7 days for most cities

6-10 days for cities distant from Jaipur

If you need to change the item or color, please contact us within 12 hours of placing your order. Once an order has been placed, we begin processing it immediately. We do not offer any refunds or cancellations after the order is placed.