Legal notice
By accessing our website or Instagram and placing an order with Peony Neoma, you acknowledge and agree to be bound by all applicable policies, including our Terms of Service, Shipping Policy, and Refunds, Returns & Damages Policy, whether or not you have specifically reviewed them in full.
All disputes, claims, concerns, and resolutions shall be governed in accordance with the policies published on our website at the time the order is placed.
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Section 1. Mandatory Contact Before Legal Action
In the event of any dispute, claim, grievance, or legal concern arising out of or relating to:
- Products purchased from Peony Neoma
- Shipping or delivery issues
- Refund or claim requests
- Use of our Services
- Interpretation or enforcement of our policies
the customer agrees to first contact Peony Neoma directly and attempt resolution in good faith before initiating any legal or formal proceedings.
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Section 2. Mandatory Legal Notice Requirement
No legal proceedings, complaints, chargebacks, or formal disputes shall be initiated against Peony Neoma without first providing written notice and allowing a reasonable opportunity for resolution.
Such notice must include:
- Full name of the customer
- Contact information
- Order ID and transaction details
- Detailed description of the concern
- Relevant supporting evidence
- Mandatory unboxing video, where applicable under our policies
Legal notices must be sent to:
Email: peonyneoma@gmail.com
Subject Line: Legal Notice
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Section 3. Resolution Period
Upon receipt of a valid notice, Peony Neoma shall be provided a period of 15 business days to:
- Review the matter
- Conduct verification where necessary
- Communicate a response or proposed resolution
Both parties agree to make reasonable efforts to resolve disputes amicably before pursuing formal legal remedies.
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Section 4. Limitation on Claims
Claims may be rejected if:
- Mandatory proof requirements are not fulfilled
- Required unboxing video evidence is not provided
- Claims are raised beyond the timelines specified in our policies
- The customer has violated any applicable policy terms
Delivery-related claims submitted beyond the mandatory 12-hour reporting window may not be eligible for review.
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Section 5. Chargebacks & Payment Disputes
Customers agree not to initiate fraudulent or bad-faith chargebacks.
In the event of a payment dispute or chargeback, Peony Neoma reserves the right to submit:
- Order confirmations
- Delivery records
- Tracking details
- OTP confirmation records
- Customer communication history
- Policy acceptance records
- Video evidence and supporting documentation
to the relevant payment provider, bank, platform, or legal authority in defense of the transaction.
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Section 6. Governing Law & Jurisdiction
These policies and any disputes arising from them shall be governed by and construed in accordance with the laws of India.
Any disputes not resolved amicably shall be subject exclusively to the jurisdiction of the courts located in Jaipur, Rajasthan, India.
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Section 7. Binding Nature of Policies
By accessing our Services and placing an order, you acknowledge and agree that:
- You have voluntarily entered into a legally binding agreement with Peony Neoma
- You accept and agree to all published store policies
- Continued use of the Services constitutes ongoing acceptance of such policies and updates