ARE YOUR PRODUCTS AUTHENTIC?
Yes. All products sold at Peony Neoma are 100% authentic and official.
We do not sell or entertain requests for counterfeit cosmetics, blind boxes, or dupe
WHAT IS YOUR CANCELLATION/RETURN POLICY?
No cancellations, refunds, or returns once an order is placed or delivered.Please check product details carefully before ordering.
HOW LONG WILL MY ORDER TAKE TO SHIP?
Most Instock orders are dispatched within 1–4 business days (Sundays & public holidays excluded).
DO I HAVE TO PAY CUSTOMS OR INTERNATIONAL SHIPPING CHARGES?
All prices already include international shipping, customs, and import charges. You only pay the product price + domestic shipping if your order is below ₹6500, nothing extra.
WHAT SHOULD I DO IF MY PRODUCT ARRIVED DAMAGED OR ITEMS ARE MISSING FROM MY ORDER?
If you receive a damaged product or notice that items are missing from your order, please contact our customer support team within 12 hours of order delivery, with your order number and proper unboxing videos and photos of the damage or missing items. We'll work with you to resolve the issue promptly.
HOW LONG DOES DELIVERY TAKE?
Delivery times vary based on your location:
3-7 days for most cities
6-10 days for cities distant from Jaipur
CAN I CHANGE MY ORDER AFTER IT HAS BEEN PLACED?
If you need to change the item or color, please contact us within 12 hours of placing your order. Once an order has been placed, we begin processing it immediately. We do not offer any refunds or cancellations after the order is placed.
