• Freebies are not selectable or customizable.
• All freebies are added manually after order placement during the packing process.
• For orders containing both in-stock and preorder items, freebie eligibility is calculated based on the complete order.
• Freebies will be shipped with the final shipment once all eligible items in the order are available.
• Freebies may not be included in the first package if your order is dispatched in multiple shipments.
• If you have manually added any freebie item to your cart, we hold the right to modify and remove the freebies from the order during processing.
How Freebies Work
Freebies are added manually during order packing.
They are:
- Included only on eligible orders
- Curated and packed based on availability
- Not selected by customers at checkout
- Intended as a complimentary surprise
Freebie Policy
At Peony Neoma, every order is prepared as a curated selection rather than a standard purchase. Along with your chosen items, eligible orders may include Freebies added during packing.
These Freebies are our way of adding a small surprise element to your order experience.
Important Notes
- They are added only after order placement during packing
- Freebies depend on availability and stock
- Items may vary as they are random selections
- Freebies cannot be exchanged, replaced, or requested
- This offer is only applicable on purchase of Flower Knows products.
Our Intent
The Freebie system is designed to add a small surprise element to your order while rewarding larger selections. Each parcel is curated individually, and Freebies are included as part of that process.
We hope it makes your order feel a little more special when it arrives.
Terms & Conditions
Peony Neoma reserves the right to modify, update, or discontinue the Freebie system at any time without prior notice. Eligibility is determined internally and cannot be altered upon request.
