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PRE-ORDER POLICY & CANCELLATION TERMS
Certain products available on Peony Neoma may be offered on a pre-order basis.
Please read this policy carefully before placing a pre-order.
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Why do preorders take time?
We combine multiple customer orders together internationally to reduce shipping costs for everyone.
This means:
- no weight minimums
- lower international shipping costs
- access to products not available in India
Estimated delivery:
30-45 days
International Warehouse → India → Customer
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What is a Pre-Order?
A pre-order allows you to reserve items that are:
- Currently sold out
- Yet to arrive in our inventory
- Specially sourced upon request
We curate and source a wide range of authentic C-beauty, collectibles, and blind box finds from sought-after brands including:
POP MART • SONNY ANGEL • FLOWER KNOWS • FLORASIS • GIRLCULT • KALEIDOS • JUDYDOLL • JOOCYEE • FLORTTE • INTO YOU
…and all C-Beauty more.
Searching for a specific makeup product, collectible, or blind box figure that isn’t listed on our website?
You can DM us your request, and we’ll gladly check availability for you.
Pre-order items are specially sourced, reserved, or processed against confirmed customer purchases. Because of this, preorder orders are carefully secured in limited slots and may require extended processing or dispatch timelines compared to ready-to-ship items.
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How to preorder?
1. Visit our website
2. Go to the Preorder section
3. Select your product
4. Click “Pre-order”
5. Add all your desired items to cart
6. Proceed through checkout normally
7. Complete payment using the payment method shared at checkout.
8. Orders are only confirmed once the full payment has been made.
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Pricing & Payment
- All product prices are inclusive of international sourcing and import-related charges.
- A flat domestic shipping fee of ₹100 applies only on orders below ₹5500.
- As preorder items are specially sourced on request, orders are confirmed only after full payment is completed at the time of purchase
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Pre-Order Confirmation
Once a pre-order has been successfully placed and payment has been completed, the order is treated as:
- A confirmed purchase
- A reserved inventory commitment
- Acceptance of the estimated fulfilment timelines mentioned on the product page
By placing a pre-order, customers acknowledge and agree that sourcing and procurement processes may begin immediately after order confirmation.
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Cancellation Policy for Pre-Orders
Pre-order purchases cannot be:
- Cancelled
- Modified (after 12 hours)
- Exchanged
once the order has been confirmed and payment has been successfully processed.
As pre-order inventory is specifically reserved and sourced against customer orders, cancellation requests cannot be accommodated after confirmation.
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Fulfilment Timelines
Estimated timelines are shared before order confirmation.
Typically:
- 21-28 days for certain items
- 29-45 days for others
These timelines are approximate only and may vary depending on:
- Supplier timelines
- Stock allocation
- International logistics
- Customs clearance
- Courier operations
- External circumstances beyond our control
Estimated timelines should not be interpreted as guaranteed dispatch or delivery dates.
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Returns & Refunds
Pre-order items remain subject to our Refunds, Returns & Damages Policy.
Claims, if eligible, will be reviewed strictly in accordance with the terms, timelines, proof requirements, and exclusions stated in our published store policies.
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Supplier Unavailability
In rare situations where a pre-order item becomes permanently unavailable or cannot be fulfilled by the supplier, Peony Neoma reserves the right to cancel the affected order.
In such cases, an appropriate resolution, including refund, will be issued at our discretion.
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When are preorders open?
Preorders open periodically in curated batches.
Announcements are always shared through:
- Instagram stories
- Instagram posts
- Join our Instagram channel "Neoma Vanity" for updates on preorder start and end date.
You can also DM us anytime to check current preorder availability.
The “Pre-order” option is visible on our website only while preorder rounds are open.
“Add to Cart” option is for Instock products only.
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Order tracking & dispatch
- After arrival in India:
- Dispatch usually takes 2-6 business days,
tracking is shared through Shiprocket/Email.
- Order Tracking:
Procuring item (Link not active) → International transit(Link not active) → Domestic transit (AWB activated)
Orders are packed securely using protective packaging materials.
Policy Acceptance
By placing a pre-order through Peony Neoma, you acknowledge that you have read, understood, and agreed to this Pre-Order Policy & Cancellation Terms section in full.