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OVERVIEW
Welcome to Peony Neoma. The terms “we”, “us” and “our” refer to Peony Neoma. Peony Neoma operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the “Services”).
Peony Neoma is powered by Shopify, which enables us to provide the Services to you.
The following Terms of Service, together with any policies referenced herein (these “Terms” or “Terms of Service”), describe your rights and responsibilities when you use the Services.
Please read these Terms carefully before accessing or using our Services. By visiting, interacting with, accessing, or using any part of the Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms, you may not access or use the Services.
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SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are accessing the Services under the supervision of a parent or legal guardian.
To use certain features of the Services, including placing orders, you may be required to provide information such as your name, email address, billing information, payment details, shipping address, and phone number. You represent and warrant that all information provided by you is accurate, complete, current, and lawfully submitted.
You are solely responsible for maintaining the confidentiality and security of your account credentials and for all activities conducted under your account. You may not transfer, assign, sell, or otherwise share your account with any other person or entity.
We reserve the right to suspend, terminate, or restrict access to accounts that violate these Terms or are suspected of fraudulent, abusive, or unlawful activity.
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SECTION 2 – OUR PRODUCTS
We strive to display product colors, textures, packaging, and details as accurately as possible. However, actual product appearance may vary depending on screen settings, lighting conditions, manufacturing variations, and device displays.
We do not guarantee that product descriptions, images, packaging, or visual representations will exactly match the physical product received.
All product descriptions, pricing, availability, and specifications are subject to change at any time without notice at our sole discretion.
We reserve the right to discontinue products, modify product quantities, restrict purchases, or limit sales by person, geographic region, or jurisdiction on a case-by-case basis.
Peony Neoma does not manufacture most of the products sold through the Services. While we strive to source authentic products from reputable suppliers and brands, we are not responsible for allergic reactions, irritation, skin sensitivities, side effects, or adverse outcomes resulting from the use or misuse of any product.
Customers are advised to:
- Carefully review ingredient lists
- Follow manufacturer instructions
- Conduct patch tests where applicable
- Use products only as intended
All product usage is entirely at the customer’s own discretion and risk.
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SECTION 3 – ORDERS
By placing an order through our Services, you are making an offer to purchase products subject to these Terms.
Peony Neoma reserves the absolute right to accept, reject, cancel, limit, or refuse any order at its sole discretion for any reason, including but not limited to:
- Product unavailability
- Pricing or listing errors
- Suspected fraud
- Abuse of policies
- Suspicious ordering behavior
- Prior disputes or misconduct
Your order is not considered accepted until payment has been successfully received and processed and order confirmation has been issued by us.
Please review your order carefully before submission, as cancellation or modification requests may not be accommodated once an order has been placed.
If we cancel or modify an order, we may attempt to notify you using the contact details provided at checkout.
You represent and warrant that all purchases made through the Services are intended solely for personal or household use and not for commercial resale, redistribution, export, or unauthorized business purposes.
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SECTION 4 – PRICES AND BILLING
All prices displayed on the Services are subject to change without notice.
The price charged for a product or service will be the price in effect at the time your order is placed and confirmed.
Unless otherwise expressly stated, prices do not include:
- Shipping fees
- Handling charges
- Customs duties
- Import taxes
- Local taxes or levies
We reserve the right to correct any errors relating to pricing, descriptions, promotions, or availability and may cancel affected orders at our discretion.
You agree to provide current, complete, and accurate billing, payment, and account information for all purchases.
You represent and warrant that:
1. The payment information provided is accurate and authorized
2. You are legally permitted to use the payment method submitted
3. Charges incurred by you will be honored by your payment provider
4. You will pay all applicable charges including taxes and shipping fees
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SECTION 5 – SHIPPING, DELIVERY & RISK
5.1 Delivery Timelines
All delivery timelines displayed on the Services are estimates only and are not guaranteed.
Delays may occur due to courier operations, weather conditions, logistics disruptions, public holidays, customs procedures, or other circumstances beyond our control.
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5.2 Delivery Verification & OTP Responsibility
Customers must not share delivery OTPs until the package has been physically received.
Sharing an OTP before receiving the shipment shall be treated as confirmation of successful delivery.
Peony Neoma shall not be responsible for disputes, losses, theft, or delivery issues arising from OTP misuse or unauthorized sharing.
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5.3 Delivered but Not Received
If a shipment is marked as delivered by the courier partner, customers are required to:
- Check with household members
- Check with neighbours
- Check with building security or reception
Courier delivery confirmation and tracking records shall be treated as valid proof of fulfillment and delivery.
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5.4 Packaging & Transit Damage
All orders are packed using protective materials and standard shipping procedures.
Once an order has been dispatched and handed over to the courier partner, title and risk of loss pass to the customer.
Peony Neoma shall not be liable for delays, theft, loss, tampering, or damages caused during transit by third-party logistics providers, although assistance may be provided at our discretion.
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5.5 Mandatory Proof for Claims
Claims relating to:
- Damaged products
- Missing items
- Empty parcels
- Incorrect products
- Tampered packaging
will only be considered if supported by a complete, clear, uninterrupted unboxing video recorded from the moment the sealed package is first opened.
Failure to provide valid proof may result in rejection of the claim.
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5.6 Claim Window
All claims must be submitted within 12 hours of delivery.
Claims submitted beyond this period may be rejected at our sole discretion.
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SECTION 6 – REFUNDS, RETURNS & CLAIMS
All products sold through Peony Neoma are non-returnable and non-refundable unless expressly stated otherwise.
We do not accept:
- Returns
- Exchanges
- Refund requests
except where a claim is approved strictly in accordance with our policies and supported by valid proof acceptable to us.
Approved resolutions, if any, may be provided solely at the discretion of Peony Neoma in the form of:
- Store credit
- Replacement
- Partial resolution
- Alternative remedy deemed appropriate by us
Refunds or claims will not be entertained for:
- Change of mind
- Personal preferences
- Shade or color expectations
- Packaging preferences
- Minor external packaging wear
- Courier delays
- Incorrect addresses submitted by customers
- Failure to provide mandatory claim proof
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SECTION 7 – PRODUCT USE, LIABILITY & COMMERCIAL RESTRICTIONS
All products and services offered by Peony Neoma are intended strictly for personal use only.
Customers shall not:
- Resell products
- Redistribute products
- Use products for unauthorized commercial purposes
Any misuse, improper storage, unauthorized resale, modification, or unintended use of products purchased from Peony Neoma is entirely at the customer’s own risk.
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SECTION 8 – USER ELIGIBILITY & ACCOUNTABILITY
Our Services are intended for use by adults only.
Any purchases made by minors are presumed to be conducted under the supervision and consent of a parent or legal guardian, who assumes full responsibility for all transactions and activities performed by such minor.
If you place an order on behalf of another individual, you represent and warrant that you have full authority to bind that individual to these Terms and assume responsibility for such actions.
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SECTION 9 – ORDER CONTROL & FRAUD PROTECTION
Peony Neoma reserves the absolute right, at its sole discretion, to:
- Refuse or cancel orders
- Restrict quantities purchased
- Suspend or terminate accounts
- Deny service without prior notice
including but not limited to situations involving:
- Suspected fraud
- Unauthorized transactions
- Chargeback abuse
- Abuse of promotional offers or policies
- Suspicious order activity
- Harassment or abusive behavior
- Prior policy violations or disputes
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SECTION 10 – INTELLECTUAL PROPERTY
All content included within the Services, including but not limited to text, graphics, images, logos, videos, designs, trademarks, product names, branding, layouts, and visual elements are the intellectual property of Peony Neoma, Shopify, or their respective licensors and are protected by applicable intellectual property laws.
You may not reproduce, distribute, copy, modify, republish, sell, exploit, scrape, or commercially use any part of the Services without prior written consent.
Unauthorized use of the Services may violate copyright, trademark, and other applicable laws.
All rights not expressly granted are reserved by Peony Neoma.
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SECTION 11 – OPTIONAL TOOLS
The Services may provide access to third-party tools or integrations over which we have no control or monitoring responsibility.
Such tools are provided “as is” and “as available” without warranties or guarantees of any kind.
Your use of optional third-party tools is entirely at your own risk and subject to the terms imposed by the relevant third-party providers.
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SECTION 12 – THIRD-PARTY LINKS
The Services may contain links to third-party websites, products, services, or resources.
Peony Neoma is not responsible for evaluating or guaranteeing the accuracy, safety, legality, or reliability of any third-party content or websites.
Accessing third-party websites is entirely at your own risk.
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SECTION 13 – RELATIONSHIP WITH SHOPIFY
Peony Neoma is powered by Shopify, which enables us to provide the Services to you.
However, all purchases, transactions, and contractual relationships are solely between you and Peony Neoma.
You acknowledge and agree that Shopify is not responsible for:
- Product quality
- Shipping
- Refunds
- Claims
- Transactions
- Customer disputes
- Damages or losses arising from purchases made through the Services
You expressly release Shopify and its affiliates from any liability arising from your use of the Services.
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SECTION 14 – PRIVACY POLICY
All personal information collected through the Services is governed by our Privacy Policy and Shopify’s Privacy Policy.
By using the Services, you acknowledge that your information may be processed, stored, and transferred by Shopify and its service providers for operational purposes.
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SECTION 15 – FEEDBACK & USER SUBMISSIONS
Any suggestions, reviews, comments, ideas, proposals, or other submissions provided by you may be used by Peony Neoma without restriction or compensation.
By submitting content, you grant us a perpetual, worldwide, royalty-free, sublicensable license to use, reproduce, publish, modify, distribute, and display such content for operational, promotional, or commercial purposes.
You are solely responsible for ensuring that your submissions:
- Are lawful
- Do not violate third-party rights
- Do not contain harmful or malicious material
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SECTION 16 – ERRORS, INACCURACIES & OMISSIONS
Occasionally there may be typographical errors, inaccuracies, omissions, or outdated information relating to products, pricing, promotions, shipping timelines, or availability.
We reserve the right to correct such errors and to cancel or modify orders where necessary without prior notice.
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SECTION 17 – PROHIBITED USES
You may not use the Services:
- For unlawful purposes
- To violate intellectual property rights
- To transmit harmful code or malware
- To engage in fraudulent conduct
- To scrape or harvest data
- To interfere with platform security
- To impersonate others
- To harass or abuse any person
- To bypass technological protections
We reserve the right to suspend or terminate access for violations of these Terms.
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SECTION 18 – AGENTS
No automated systems, bots, scraping tools, AI agents, or autonomous technologies may access or interact with the Services in violation of our restrictions or security measures.
We reserve the right to technically block, restrict, monitor, or prohibit such access at our discretion.
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SECTION 19 – TERMINATION
We reserve the right to terminate or suspend access to the Services at any time without notice for any reason.
Any obligations or liabilities incurred prior to termination shall survive termination.
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SECTION 20 – DISCLAIMER OF WARRANTIES
The Services and all products offered through the Services are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied.
We do not guarantee that:
- The Services will be uninterrupted
- The Services will be secure or error-free
- Product information will always be accurate or complete
- Results obtained from use of the Services will meet expectations
To the fullest extent permitted by law, all implied warranties are disclaimed.
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SECTION 21 – LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Peony Neoma, its affiliates, employees, directors, officers, contractors, licensors, partners, and service providers shall not be liable for any direct, indirect, incidental, consequential, punitive, or special damages arising from:
- Use of the Services
- Product purchases
- Shipping delays
- Product misuse
- Third-party actions
- Technical failures
- Data loss
- Transaction disputes
Nothing in these Terms shall limit or exclude liability where such limitation is prohibited under applicable law.
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SECTION 22 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Peony Neoma, Shopify, and their affiliates, employees, officers, agents, licensors, and partners from any claims, damages, liabilities, losses, or expenses arising from:
- Your violation of these Terms
- Your misuse of the Services
- Your violation of applicable laws
- Your infringement of third-party rights
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SECTION 23 – SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions shall remain valid and enforceable to the fullest extent permitted by law.
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SECTION 24 – WAIVER & ENTIRE AGREEMENT
Failure by us to enforce any provision of these Terms shall not constitute a waiver of such rights.
These Terms constitute the complete agreement between you and Peony Neoma regarding use of the Services.
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SECTION 25 – ASSIGNMENT
You may not transfer or assign your rights or obligations under these Terms without our prior written consent.
We may assign or transfer our rights and obligations without restriction.
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SECTION 26 – GOVERNING LAW & JURISDICTION
These Terms of Service shall be governed by and construed in accordance with the laws of India.
You agree that the courts located in Jaipur, Rajasthan shall have exclusive jurisdiction over any disputes arising out of or relating to these Terms or the Services.
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SECTION 27 – HEADINGS
Headings used in these Terms are for convenience only and shall not affect interpretation.
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SECTION 28 – CHANGES TO TERMS
We reserve the right to modify, update, or replace any portion of these Terms at any time by posting updates on the Services.
Your continued use of the Services following such updates constitutes acceptance of the revised Terms.
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SECTION 29 – CONTACT INFORMATION
Questions regarding these Terms of Service may be directed to:
Peony Neoma
Email: peonyneoma@gmail.com
Location: Jaipur, Rajasthan, India